2020 / 06

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DOI: 10.24075/brsmu.2020.084

ORIGINAL RESEARCH

COVID-19 patients’ satisfaction with quality of medical care provided in the form of telemedicine consultations

Polunina NV1, Tyazhelnikov AA1,2, Pogonin AV1,3, Kostenko EV1,4
About authors

1 Pirogov Russian National Research Medical University, Moscow, Russia

2 Consultative and Diagnostic Polyclinic № 121, Moscow, Russia

3 Spasokukotsky City Clinical Hospital, Moscow, Russia

4 Moscow Centre for Research and Practice in Medical Rehabilitation, Restorative and Sports Medicine, Moscow, Russia

Correspondence should be addressed: Elena V Kostenko
Zemlyanoy Val 53, Moscow, 105120; e-mail: ur.liam@85oknetsoke

About paper

Author contribution: Polunina NV, Tyazhelnikov AA, Pogonin AV — study concept and design; Tyazhelnikov AA, Kostenko EV — data acquisition and processing; Polunina NV — statistical analysis; Tyazhelnikov AA, Kostenko EV — manuscript writing; Polunina NV — manuscript editing.

Compliance with ethical standards: the study was approved by the Ethics Committee of the City Policlinic № 2 of the Department of health of Moscow (protocol № 9 dated September 30, 2020). The survey was carried out by consent of the patient under full anonymity; the patient was informed that his/her personal data would never be used anywhere else.

Received: 2020-11-27 Accepted: 2020-12-14 Published online: 2020-12-27
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Fig. 1. Frequency of COVID-19 patients based on the reasons for dissatisfaction with telemedicine consultations (per 100 surveyed patients)
Fig. 2. Distribution of COVID-19 based on the proposals concerning the telemedicine consultation quality improvement (per 100 surveyed patients)
Table 1. Distribution of male and female COVID-19 patients based on the symptoms reported (% of the total number)
Table 2. Ranked distribution of disorders by classes in surveyed COVID-19 patients (% of the total number)
Table 3. Distribution of COVID-19 based on the number of complaints and reported comorbidities (% of the total number)
Table 4. Frequency of COVID-19 patients based on the reasons for dissatisfaction with telemedicine consultations and age (per 100 surveyed patients)